Terms of Service
Last updated: July 2026.
1. Agreement
By creating an account or using HelpsOnRoad you agree to these terms. If you don't agree, don't use the service.
2. The service
HelpsOnRoad is a marketplace that connects drivers requesting roadside assistance with independent providers. HelpsOnRoad does not itself provide roadside work — the provider you accept is responsible for the services delivered.
3. Accounts
You must provide accurate details, keep your credentials secure, and be responsible for activity under your account. Providers must be legally allowed to operate and hold appropriate insurance.
4. Payments and fees
Drivers pay the quoted price shown before accepting a job. Providers pay HelpsOnRoad a platform fee only on completed jobs. Payments are processed by Stripe under their terms.
5. Cancellations
Drivers can cancel a request before a provider is en route without charge. Once a provider is dispatched, cancellation fees may apply. Providers may decline jobs they are not equipped for.
6. Acceptable use
Don't misuse the service — no fraud, harassment, impersonation, attempts to break the platform, or use in ways that break the law.
7. Liability
HelpsOnRoad provides the platform "as is". To the extent allowed by law, HelpsOnRoad is not liable for the quality of work performed by a provider, or for indirect or consequential losses. Nothing in these terms limits rights you have under Australian Consumer Law.
8. Changes
We may update these terms. Continued use of the service after an update means you accept the new terms.
9. Contact
Questions? Email support@helpsonroad.com.